When you book an appointment with us, that time is allotted for you – and ONLY you. We do our best to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment.
Our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be charged the full cost of the of the session that is booked.
In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment to cancel and or reschedule your appointment online. If you do not reach us, please leave a message on our voicemail system.
If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.
Note: We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.); therefore, may make an exception to the above policies on those rare occasions.
We will only offer a full refund on a purchased package that has not been started. This request must be made 7 days prior to the package start date. There will be a $250 administration fee.
If the request for a refund is done after the 7 days up to 48 hours a 50 % refund of the package value will be given.
If the request is made less than 48 hours of the package start date no refund will be given.